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Casestudy Justlease: From lead to order in 2 minutes and 41 seconds

Justlease is a smart and innovative private lease provider. The company started in 2012 with the goal of changing the world of car leasing. Its motto? “Automate every process that is repetitive.” We spoke to Robin Bonarius (Sr. Business Owner) and Stijn Claessens (Sales Manager) about their approach to underwriting processes based on ‘source data’.

How to increase the first-time-right ratio of a private lease contract

As the operations manager of a private leasing company, you’re always working towards two things: as many processed files as possible per day, and a high first-time-right ratio in the acceptance of private lease contracts. Essentially, you’re looking to establish both quantity and quality at the lowest possible cost. This can be quite a challenge,

5 tips for smooth financial acceptance in the private leasing sector

“I have to call that customer back again because their data isn’t correct. But what if they drop out entirely?” This is a dilemma faced by many advisors in the private leasing sector. They are responsible for a good customer experience, but they also have to request the information necessary for financial acceptance in the

What is a digital identity and how can you check your clients’ digital ID?

Banks and Mortgage lenders are obliged to check their customers’ identities. This applies to existing customers as well as onboarding customers. But what does ‘identity’ mean in this context? What is a ‘digital identity’? And, how do you check your customers’ digital ID easily and securely? Ockto product specialist Ilyan Tonneman explains. Digital identity Many

Know Your Customer programs can be much more valuable

Requesting personal data during and after the onboarding of new customers creates a lot of additional work for financial suppliers’ Know Your Customers programs. Robert Harreman explains how a modern, integrated approach makes customer management safer, more effective, and more valuable. Knowing your customers is important. The more information you have, the better you can